Since our doors opened in 1948, Hallmark Inns & Resorts has set the gold standard for customer experience. Family- and employee-owned to this day, we continue to run highly profitable businesses while maintaining a fiercely loyal customer base.
Meet Our Management Team
Ric Rabourn
President & CEO
Mr. Rabourn is an accomplished resort and operations leader with over 25 years of experience delivering world-class guest experiences, driving growth, and improving property values. Mr. Rabourn holds a Master Certificate in Hospitality Management from Cornell University. As a revitalization expert, he is adept at responding to market fluctuations, improving processes, streamlining operations, and achieving growth for the resorts and hotels he serves. In addition, Mr. Rabourn is highly skilled at recruiting, training, and developing employees, and is known as a responsive, hands-on problem solver. His areas of expertise include: hotel and resort management, operational leadership, guest services, revenue management, employee development, and resort operations.
President & CEO
Mr. Rabourn is an accomplished resort and operations leader with over 25 years of experience delivering world-class guest experiences, driving growth, and improving property values. Mr. Rabourn holds a Master Certificate in Hospitality Management from Cornell University. As a revitalization expert, he is adept at responding to market fluctuations, improving processes, streamlining operations, and achieving growth for the resorts and hotels he serves. In addition, Mr. Rabourn is highly skilled at recruiting, training, and developing employees, and is known as a responsive, hands-on problem solver. His areas of expertise include: hotel and resort management, operational leadership, guest services, revenue management, employee development, and resort operations.
Morgan Wheeler
CFO
Mr. Wheeler, a Certified Management Accountant, received his Accounting degree from Boise State University. Prior to being hired by Hallmark in September of 2016 as the Accounting Manager he worked in a variety of industries, including Insurance, Tele-communications, Property Management, and Manufacturing. Mr. Wheeler was promoted to Controller in 2018 and CFO in April of 2020. He strives to consistently optimize processes and workflow, mitigate risk, and enhance the accuracy of reported financial results.
CFO
Mr. Wheeler, a Certified Management Accountant, received his Accounting degree from Boise State University. Prior to being hired by Hallmark in September of 2016 as the Accounting Manager he worked in a variety of industries, including Insurance, Tele-communications, Property Management, and Manufacturing. Mr. Wheeler was promoted to Controller in 2018 and CFO in April of 2020. He strives to consistently optimize processes and workflow, mitigate risk, and enhance the accuracy of reported financial results.
Cade Allred
Vice President of Operations
Mr. Allred has over 11 years of experience in the hospitality industry. After graduating from Arizona State University with a degree in Tourism Marketing, he began his hospitality career as a front desk agent for Country Inns & Suites by Carlson – eventually climbing his way up to Assistant General Manager. Since then, Cade has held management positions for several high-end hotel companies including six years with Hyatt Hotel Corporation and Hilton Worldwide Hotels. His strengths come from his focus on “Authentic Hospitality.” Cade is currently in pursuit of his CHA designation from the American Hotel & Lodging Association.
Vice President of Operations
Mr. Allred has over 11 years of experience in the hospitality industry. After graduating from Arizona State University with a degree in Tourism Marketing, he began his hospitality career as a front desk agent for Country Inns & Suites by Carlson – eventually climbing his way up to Assistant General Manager. Since then, Cade has held management positions for several high-end hotel companies including six years with Hyatt Hotel Corporation and Hilton Worldwide Hotels. His strengths come from his focus on “Authentic Hospitality.” Cade is currently in pursuit of his CHA designation from the American Hotel & Lodging Association.
Terry Lacaden
Director of Project Management
Mr. Lacaden graduated from Portland State University with a B.S. in General Science. He was a licensed General Contractor in the State of Oregon for 25 years. He started his business in residential new home construction and subdivision management, then shifted to domestic steel building construction, commercial door applications, and hotel renovation. He has 12 years of experience in Construction Project Management; 7 of which includes specializing in Hospitality and Interval Ownership renovation. Through proper planning, development of innovative trouble shooting techniques, and upholding essential communication with vendors and providers, Mr. Lacaden has managed and completed dozens of multi-million-dollar hospitality projects; many of which have run concurrently, on time and in budget.
Director of Project Management
Mr. Lacaden graduated from Portland State University with a B.S. in General Science. He was a licensed General Contractor in the State of Oregon for 25 years. He started his business in residential new home construction and subdivision management, then shifted to domestic steel building construction, commercial door applications, and hotel renovation. He has 12 years of experience in Construction Project Management; 7 of which includes specializing in Hospitality and Interval Ownership renovation. Through proper planning, development of innovative trouble shooting techniques, and upholding essential communication with vendors and providers, Mr. Lacaden has managed and completed dozens of multi-million-dollar hospitality projects; many of which have run concurrently, on time and in budget.
Michelle Sayer
Purchasing Specialist
Ms. Sayer holds a Bachelor of Science degree in Business Administration from the University of Oregon. Continuing her career in purchasing, she joined Hallmark’s Corporate team as a Purchasing Specialist in 2021. She strives to represent and develop Hallmark’s relationship with suppliers and manufactures while ensuring timely project completion. Ms. Sayer specializes in cost reduction and procurement while ensuring company objectives are met.
Purchasing Specialist
Ms. Sayer holds a Bachelor of Science degree in Business Administration from the University of Oregon. Continuing her career in purchasing, she joined Hallmark’s Corporate team as a Purchasing Specialist in 2021. She strives to represent and develop Hallmark’s relationship with suppliers and manufactures while ensuring timely project completion. Ms. Sayer specializes in cost reduction and procurement while ensuring company objectives are met.
